An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
What will I be doing?
As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests.
These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards :
Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
Supervise the IT Department on a daily basis
Maintain excellent product knowledge and apply it to deliver full system benefits
Understand, fully, the legal requirements on IT governance and security
Handle, efficiently and completely, IT issues that arise
Identify current and future system needs and provide solutions for the identified needs
Build strong internal working relationships with all hotel Departments
What are we looking for?
IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Previous IT management experience, preferably in the hotel, leisure, and / or service sector
Experience of all Microsoft systems
Experience of hotel applications, such as Fidelio and Micros, preferred
Excellent organizational and interpersonal skills
Current technical skills and knowledge of technology
General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
Ability to plan ahead and develop contingency plans, where necessary
It is advantageous in this position if you demonstrate the following capabilities and advantages :
Ability to work in a team
Excellent attention to detail
Willingness to develop team members and self