Customer Service Executive (Korean speaking)
Aegis BPO Malaysia Sdn Bhd
Selangor, MY
2 jam yang lalu
source : Monster

JOB DESCRIPTION

•Manage Customer Interactions through Inbound & out bound voice contact through his / her team for the various services.

•Evolve more effective work process for improving customer interactions.

•Constantly monitor & review performance metrics for achievement of objective.

•To track & ensure closure of complaints.

•Identify relevant training needs of agents & ensure effective implementation.

•Effectively manage shift operations.

REQUIREMENT

•Effectively manage shift operations.

•Candidate must possess at least a Bachelor Degree in any field.

•Required language(s) : English & Korean

•Positive

•Customer-centric

•Fast paced and prompt

•Achievement oriented

•Energetic and Enthusiastic

SKILLS

•Spoken Communication skill

•Probing skill

•Analytical skills

•Influencing skills

•Leadership qualities

FACILITIES & BENEFITS

•Paid air ticket to Malaysia

•Paid visa to Malaysia

•Paid Employment Pass in Malaysia

•2 weeks free accommodation on arrival

•Expatriate management and employee relations team to assist with acclimatization and support

•Excellent career opportunities to grow into supervisory and support roles

•Accommodation / shopping malls close to office

•Railway station at walking distance / shuttle van provided from LRT station to office

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