We are looking for a Performance & Systems Analyst to join our DHL eCommerce team in Malaysia.
Key Responsibilities and Accountabilities :
Create Models and automate daily reporting needs across functions (Ops, Sales, CS, and Finance etc).
Run Volume & Resource Projections for the country. Ensure a data driven approach is taken to plan future business
Automate regular activities & processes wherever possible. Create necessary data platforms to support this automation by linking existing systems.
Enable any ad-hoc management reporting as needed
Be a gateway from country to regional office on product & system features required
Close monitoring of business performance. Ensure business model projection closely mirrors current performance and initiatives
Ensure key levers are identified to bridge the gap / improve country business performance on a regular basis
Competency Requirements :
Proficiency with SQL
Experience with Python, R (or other tools for statistical analysis)
Knowledge of Data Visualization tools will be a plus
BS degree in Computer Science, Engineering, Mathematics or Statistics
More than 2 years of experience in analytics and process improvement-related initiatives will be good, but not compulsory
Naturally curious and have excellent analytical and problem-solving skills
Strong communications skills
Attention to detail
Continuous improvement mindset
Passion for data