City Manager (Melaka)
Grab
Malaysia
4 hari yang lepas

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Key Responsibilities

  • Lead and drive business development activities to increase demand (bookings) and supply (drivers) for all verticals(Transport & Food) within the geographical location.
  • Maintain and grow partner and client relationship
  • Lead and manage service enquiries and dispute resolution within the geographical location
  • Responsible for business growth, profitability and P&Ls management. This includes develop, oversee the operating / growth plan, marketing plan, budgets and responsible for overall city management
  • Identify opportunities to improve online / offline product, focus on customer-centric initiatives roll out to improve customer experience and to drive user acquisition / growth and engagement.
  • Proactively collaborate with local teams.
  • Hire and develop a high-calibre local team
  • Responsible for monitoring and improving overall city marketplace performance. This includes building processes to monitor real-
  • time activities on the ground, and implementing operational fixes to improve reliability. Proactive collaboration with local Driver Operations teams as well as country teams and product teams to improve the overall driver experience & manage local team for on ground operational work

    The Must Haves

  • Minimum 3-5 years of relevant work experience in Management Consulting, P&L ownership roles, general management, financial services industries, or Business Development.
  • Fluent in English and Bahasa Malaysia. Knowledge of Chinese language and other local dialects will be advantageous
  • Excellent interpersonal and communications skills
  • Able to both lead at high level and willing to be hands on as needed and proactively assume responsibilities and ownership.
  • Prior leadership experience a plus
  • Enjoy working in a fast growing environment
  • Responsible, self motivated and possess good team spirit
  • Ability to maintain a positive and enthusiastic attitude
  • Ability to work independently and deal effectively with complex, changing and ambiguous environment.
  • Must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Business Studies / Administration / Management or equivalent
  • Get to know Grab :

    Grab is more than just the leading ride-hailing and mobile payments platform in Southeast Asia. We use data and technology to improve everything from transportation to payments and financial services across a region of more than 620 million people.

    We work with governments, drivers, passengers, merchants, and the community, to solve critical problems in Southeast Asia.

    Grab began as a taxi-hailing app in 2012, but we have since extended our product platform to include GrabCar, GrabShare, GrabBike, GrabHitch, GrabExpress, GrabFood, GrabCoach, GrabShuttle, GrabCycle.

    We recently launched our fintech platform GrabFinancial, which consists of payments, lending and insurance. Our latest addition is GrabVentures, an in-

    house incubation platform. We are focused on pioneering new commuting and payment alternatives for drivers and passengers with an emphasis on convenience, safety, and reliability.

    Currently, we offer services in 8 countries. Our R&D offices are in Singapore, Seattle, Beijing, Bangalore, Jakarta and Vietnam.

    We aspire to unlock the true potential of Southeast Asia and look for like-minded individuals to join us on this ride.

    If you share our vision of driving South East Asia forward, apply to join our team today.

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