Customer Service Teamleader-Freight Forwarding
Everok International Logistics M Sdn Bhd
Malaysia - Selangor, Malaysia
1 hari yang lalu
source : Wisdom Jobs

Key Accountabilities Execute the operation and documentation issues independently Execute the daily customer service tasks maintaining good relationship with oversea agent and customers Team management and problem solving for internal and external issues Duties Operation and customer service of nomination business from overseas agents including documentation system data integrity and quotations Responsible for the customer service for the freehand cargo and distribution and tracking of effective Sales Lead Working closely with outside sales and inside sales develop the other business from the FOB suppliers shipper and middleman by good service Implement interaction plan among the branches by relying on the five major areas of overseas management system Good experience for nomination business development and maintenance Be familiar with the local forwarding prices Obey and execute the job arrangements assigned by the region manager and make regular work result report Keep good relationship with oversea agents and customers Regularly analyze the quantities of cargos and its costs in the region Follow up the execution of the sales target Develop the new pattern of the business Manage the working condition of the staffs in the region Handle the emergency situation Establish and improve the working team enhancing the performance constantly Receiving oversea agent and customers independently and make good arrangement and schedule Other tasks assigned by the supervisor Benifits Lunch allowance Five-

day working hours Annual leave with pay Medical benefits Key Skills and Qualificaiton College degree or above is required 3-

year working experience and 2-year management experience in transportation logistics or freight forwarding industry Be familiar with the oversea agent in Asia Africa and Australia and the route requirement Be able to work under pressure Work with high sense of responsibility Good ability of coordination and communication Fluent oral and written in English Fluent in mandarin will be considered with priority

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