Treatment Coordinator
International Medical University
Kuala Lumpur, Malaysia
14 hari yang lepas

Job Responsibilities :

  • Work collaboratively with the Oral Health Centre Manager and Clinician in Charge to deal with patient enquiries, feedbacks and complaints, be the first-
  • line provider in ensuring patient care is delivered, and to promote pleasant experience for patients.

  • To explain proposed treatment to patients using any available illustrations.
  • To discuss the treatment options available and answer all the patient’s questions and refer to the dentist concerned, if further explanation is required.
  • To manage patients’ waiting list to ensure patients are called for treatment in order.
  • Management between dentist and patients should there be conflict of interest or complaints and to inform the Manager for intervention if required.
  • To collect statistics on patient feedback and clinic activities as directed.
  • To understand the schedule of daily operations of the Dental Officers, Faculty and student flow and relay that information into arranging patient appointments.
  • To call or send email reminders to patients and specialists of upcoming appointments.
  • To assist in maintaining the consignment stock inventory and to inform the manger when the stock runs low.
  • To accept and keep record of work received and payments made to dental laboratories.
  • Job Requirements :

  • 2 years’ full-time experience in an industry involving regular dealings with customers and clientele.
  • Comprehensive knowledge on use of MS Office and other basic computer software.
  • Demonstration of past job experience in record keeping and report writing.
  • Fluent in the English language.
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