Telesales Team Leader (personal Loan)
iMoney - MY
Kuala Lumpur,Malaysia
4 hari yang lepas
source : MNC Jobs

Key duties Manage Day to Day Call Center Operations Number of calls made or handle Contact Rate Conversion Rate Email handling Schedule to Adherence etc Perform call monitoring to ensure that agents are adhere to SOP in calls and drive positive Customer Experience Conduct Coaching through Daily Huddles Side by Side One to One and Calibrations to close or address the development area s of agents Conduct New Employee Orientations New Hire Training Handle On Job Training and Performance Improvement Process Generate Analyze and monitor reports from department level to Agent level to identify the area

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