Senior Manager Manager Customer Experience
Public Bank Berhad
Kuala Lumpur, Malaysia
2 hari yang lepas
source : Wisdom Jobs

Strategize for effective customer communication cross-selling and lead generation from planning optimization to executionDeliver a holistic customer experience strategy that drives customer engagement customer satisfaction retention and loyaltyDevelop and deliver best practice customer communication to support the business with measurable successBridging communication across departments divisions and branches to create a seamless consistent experience across all customer touchpointsContinuously keep abreast with customer feedbacks andindustry trends and translate into strategic transformation initiatives that will elevate the delivery of customer experience for the BankEducatemultiple stakeholders in the organization including regional and branch management on the need for good customer engagement and cross-

selling lead generation to drive business growth Requirements A recognized Bachelors Masters Degree in Finance Accounting Marketing Business or other related analytical discipline with at least 8 years for Senior Manager and 5 years for Manager of customer-

centric role and strategic business managementmainly in abranch management environmentSelf-motivated and able to influence collaborate and inspire key stakeholdersStrong self-

direction initiative and ability to manage multiple prioritiesHas good understanding of key trends customer insights and behavioursExcellent written and verbal communication interpersonal and presentation skills

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