Tier 1 Product Support Technician -Japanese Language
Premiere Global Services
Kuala Lumpur, MY
5 hari yang lepas


  • Responsible for providing effective client service for all internal and external clients by demonstrating exceptional customer service skills;
  • utilising technical expertise and familiarity of company products and procedures.


  • Ensure that clients receive quality service and requests in an efficient, knowledgeable, and timely manner by scheduling future conferences, running attended conferences
  • Answering or returning internal and external queries with an efficient, knowledgeable, and timely manner
  • Providing real time conference assistance
  • Reporting problems as necessary to minimize impact to clients
  • Researching and resolving client complaints and concerns
  • Ensure that daily systems operations in the department are running smoothly and efficiently by assisting with software and hardware testing;
  • Reporting any concerns about system functionality to the appropriate personnel
  • Compiling Statistical data for report creation and future use
  • Performing other duties that may be required to enhance customer support or aid the company in achieving its objectives
  • Ensure that clients (internal and external) are continually provided adequate and professional communications by answering calls from sales representatives providing usage information and troubleshooting problems
  • Proactively contacting clients regarding on-going issues
  • Handling clerical duties relating to the conference calls, performing various CD duplication procedures
  • Any other related Customer Care duties as required
  • Other relevant and business essential duties may be assigned as needed.


  • Fluency in Japanese is essential
  • Fluency in a second language would be an advantage
  • Minimum of 1 to 2 years Customer Service experience
  • Excellent speaking voice
  • Accurate typing of approx 30 wpm
  • Excellent working knowledge of Microsoft applications essential
  • Excellent interpersonal and communication skills (both written and verbal)
  • Problem resolution skills
  • Accuracy and attention to detail is essential
  • Excellent organizational and prioritisation skills
  • Ability to work well both independently and in a team environment
  • Ability to work alternate shifts is a job requirement
  • Ability and flexibility to perform all other job-related and ad-hoc duties as required.

  • Is an excellent communicator, and understands quality concepts and customer service.
  • The ability to work as part of a group and also be able to work autonomously.
  • Enjoys customer contact and continues to work well under pressure.
  • Confident in decision making under pressure and taking ownership of decisions made.
  • Has a strong attention to detail.
  • Reliable & punctual.
  • As your role includes operating as part of a team, you are expected to work as a team member, show appropriate behaviours and respect to all our employees and work with a spirit of co-operation.
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