Fraud Analyst/Sr Fraud Analyst – Fraud Risk Surveillance Centre
Standard Chartered Global Business Services Sdn Bhd
Kuala Lumpur, MY
4 hari yang lepas
source : Monster

•Working in a 24 hours centre for Fraud Risk Surveillance

•Ensure orderly filing of relevant documents / reports reviewed.

•Review Risk reports generated

•Timely review of Fraud detection alerts and closure as appropriate.

•Timely blocking of client accounts (Card, user login, etc,.) for suspicious fraudulent activity

•Timely confirmation of suspicious transactions, and blocking / unblocking accounts with suspicious activity

•Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern

•Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service

•Timely communication of key information and trends to Supervisor / Top Management.

•Actioning of all related processes within mandated timeframes

•Report reviews, customer call backs

•Report generation

•Maintenance and archival of all department documents based on prevailing guidelines

Cantonese speaking skills is a mandate.

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