â¢Working in a 24 hours centre for Fraud Risk Surveillance
â¢Ensure orderly filing of relevant documents / reports reviewed.
â¢Review Risk reports generated
â¢Timely review of Fraud detection alerts and closure as appropriate.
â¢Timely blocking of client accounts (Card, user login, etc,.) for suspicious fraudulent activity
â¢Timely confirmation of suspicious transactions, and blocking / unblocking accounts with suspicious activity
â¢Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern
â¢Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service
â¢Timely communication of key information and trends to Supervisor / Top Management.
â¢Actioning of all related processes within mandated timeframes
â¢Report reviews, customer call backs
â¢Maintenance and archival of all department documents based on prevailing guidelines
Cantonese speaking skills is a mandate.