Technical Support
Nityo Infotech Services Pte. Ltd.
Selangor
4 jam yang lalu
source : Monster

•Provides Level 1 technical support for all software and hardware within negotiated Service Level Agreements(SLAs).

• Logs all incidents reported via telephone, email or voice mail.

• Attempts to troubleshoot and resolve all incidents reported to the Help Desk or received via a ticketed request.

• Distributes and dispatches incidents to the appropriate support groups as needed.

• Ensures timely escalation of customer issues by gathering detailed information and assigning an appropriate priority level and resolution target.

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