ServiceNow Administrator
Tesla Motors
Malaysia, Penang
26 hari yang lepas


Tesla is currently seeking a ServiceNow Administrator to join our team in Penang, Malaysia.

The ideal ServiceNow Administrator will be a confident, personable administrator with rich knowledge of ITIL / ITSM and agile methodologies, who is comfortable with owning and executing on multiple tasks within a very dynamic environment


  • Own daily administration & support of Tesla’s ServiceNow instances
  • Prompt and courteous resolution of operational problems reported by ServiceNow users
  • Triage complex problems or requests (such as integrations), communicate with the developer and keep the requestor informed throughout
  • Understand, support and improve the business rules, UI Actions and UI Policies
  • Create and maintain the Product and Service Catalogs within ServiceNow
  • Create and maintain automated workflows for approvals, routing, and subtask creation
  • Create and maintain reports, gauges and dashboards as per customer requirements
  • Assist with the management and maintenance of CMDB data within ServiceNow
  • Coordinate system upgrades and improvements between developers and users
  • Monitor ServiceNow performance and processes to stay within the stated KPIs
  • Contribute to Tesla's overall ITSM strategy
  • Requirements

  • At least 3 years of hands-on experience with the configuration, implementation and support of production and non-production ServiceNow instances
  • ServiceNow System Administrator Certification Required
  • Knowledge of infrastructure services spanning servers, storage, network, security and cloud
  • Demonstrated excellence with ServiceNow system administration and end user support
  • Examples of prior success and excitement in a fast paced and dynamic environment
  • Proven ability and eagerness to work in a globally distributed organization
  • Experience with Agile Project methodology a plus
  • Tesla participates in the

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