Business Analyst Specialist(Telephony Services)
Infinite Computer Solutions Inc
Kuala Lumpur, MY
6 hari yang lepas
source : Monster

Role : Business Analyst Specialist for Telephony Services

Location : Kuala Lumpur

Years of Relevant Experience : Minimum 5-8 years

Job Description :

•Act as escalation point for regional teams, manage regional Telephony vendors, and engage with and support local site teams to aid in management of incidents and changes.

•Acting as directed by central Service Owner to deliver projects and resolve local incidents.

•Provide expertise to drive analysis and audits of regional requirements and work to align these with global telephony strategy.

•To provide expertise on Telephony systems and usage in region.

•The role will be key in supporting the team in executing the transformation from traditional telephony to Microsoft Skype / Teams.

•Define baselines, measures, and interdependencies of value streams to drive benefits realization

•Be familiar with Scrum processes, roles and responsibilities.

•Collaborate with the Product Owner and the team to prioritize the product backlog.

•Work with the Scrum team on continuous story grooming and provide mentorship on future stories.

•Validate what has been delivered meets the stated user story acceptance criteria.

•Facilitate dependencies, risks and issues across team utilizing scrum of scrum techniques for effective migration.

Key Requirements

•Business analysis experience, preferable in an Agile environment.

•Strong leadership and communication skills to present and articulate at all levels of the organization.

•Work creatively and analytically in a problem-solving environment.

•Can resolve conflicting ideas and demands to provide clarity.

•The ability to deliver a message effectively and concisely at all levels, on both a technical and a business level.

•Experience of Traditional Telephony services and support

•Track record of good interpersonal, written and verbal communications skills.

•Ability to work within a virtual global team environment.

•Self-motivated to work with limited supervision.

•Strong evidence of working as a team player.

•Create documentation to efficiently communicate requirements and identify opportunities for improvement.

•Initiate, plan and develop Business Analysis activities in support of strategic initiatives

•Worked on major transformation or rationalisation projects that require data analysis and insights to inform planning and prioritisation

•Experienced in Multi-Site environment

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