Client Advisor (Malaysia)
Fendi Malaysia
Malaysia
6 hari yang lepas

PRIMARY OBJECTIVE

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Profile

JOB DUTIES & RESPONSIBILITIES

Sales Performance

  • Engage in upselling, cross selling and multiple selling for all product categories
  • Monitor individual sales and achieve performance target and KPI
  • Provide customer feedback on products, especially newly launched products
  • Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
  • Store Operations

  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
  • Perform store duties as assigned by team leaders and management
  • Store Management

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
  • Store Maintenance

  • Maintain a safe and clean store environment and implement daily housekeeping duties
  • Maintain proper visual merchandising according to company guidelines
  • Additional information

    KEY REQUIREMENTS & COMPETENCIES

  • Minimum 2 years of related experience in Fashion / High End Luxury industry
  • Good grooming standard
  • Strong selling and communication skills are necessary
  • Excellent relationship building skill with good interpersonal skill
  • Strong customer focused
  • Goal oriented approach
  • Good team player with positive personality
  • Bilingual with the ability to speak third language an added advantage
  • Passionate in high end luxury goods and willing to commit the retail hours
  • Knowledge in operating retail management system
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