Customer Service Executive
Efficient E-Solutions Berhad
Shah Alam, Selangor Darul Ehsan, Malaysia
2 hari yang lepas

Job Descriptions

  • Responsible for corporate account in terms of responds to service requests, inquiries and complains over the phone, via e-mail, or in person
  • Provides solutions and information to concerns.
  • Preparation and standardization of documentation, reports and proposals given to clients. Ensure maximum goodwill from all transactions.
  • Performs monitoring activities such as follow-up with customers on job progress and to gather information necessary to process orders thoroughly.
  • Requirements

  • Candidate must possess at least a Diploma / Advance Diploma in Business Administration or other related discipline
  • Minimum 2 years working experience in related field in similar industry
  • Able to answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Good telephone etiquette and customer service skills
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