Trade Middle Office Manager I
HSBC Group
Johor Bahru, Johor, Malaysia, Asia Pacific
11 hari yang lepas


Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC

and experience the possibilities.

HSBC Global Trade and Receivables Finance is committed to helping companies of all sizes from every part of the world grow their business across borders.

Offering a comprehensive range of forward-thinking supply chain and traditional trade solutions, the business has been repeatedly recognised by the industry’s most prominent publications and associations with numerous awards for its strength in combining innovation and service excellence with end-to-end customer solutions.

We are currently seeking an experienced professional to join this team in the role of Trade Mid Office Manager I

Principal Responsibilities

  • To provide full range of support to the GTRF Middle Office operations team as
  • required, including administration, operational, customer service and processing


  • The role holder is required to provide a high quality service to their internal and
  • external customers; taking ownership and using their initiative to complete necessary

    tasks and ensure all work is processed within SLA.

  • Responsibility for resource management and work allocation taking into
  • consideration absenteeism, and utilisation of cross trained resources to ensure

  • operation is staffed to meet the strategic objectives of the business;
  • Facilitate adequate and timely cascading of all procedural changes to avoid non
  • compliance with agreed procedures;
  • Identify opportunities for process improvement initiatives through best practice
  • sharing;
  • To be aware of the nature of our customers business and alert any unusual
  • transactions, to Line Management;
  • Preparation, reconciliation and submission of expenses in a timely manner.
  • Preparation of presentational materials (PDFs, PowerPoint, Agendas, Minutes, etc).
  • Monitor pending items queue / referral queues to ensure closure on aged items and
  • escalating where appropriate;
  • Proactively identify problems and effectively work to resolve them sharing best
  • practice with other TRF teams.

  • Lead a highly motivated and skilled team, where skills and knowledge openly
  • shared, which allows GTRF to meet the business objectives :

  • Acts a as mentor to assist new joiners as required;
  • Contribution to team events and team meetings, and suggestions put forward for
  • improvements or efficiency gains;
  • Skills & Attributes

  • Excellent interpersonal skills, with a particular emphasis upon influencing and negotiating in dealing with customers and colleagues.
  • Ability to effectively plan and organise and manage a team of trade assistants
  • Good working knowledge of International Trade required
  • Prior years experience in Global Trade and Receivables Finance operations in processing transactions and providing service to customers
  • Awareness of the trade facilities and customer trade cycles
  • Excellent communication skills, including written and verbal.
  • Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  • Working knowledge of ICC Publications such as UCP / ISBP / ICC OPINIONS / URR / URC as applicable
  • You’ll achieve more when you join HSBC.

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