JOB SUMMARY 1. To lead and supervise team members to achieve team goal.2. To handle new project / Team.
KEY RESPONSIBILITIES 1. Monitor service standards of Processing team (Productivity, Turnaround Time and Accuracy Rate) or Call Centre team (Service Level, Abandonment & Unanswered)2.
Review reports on daily basis and take proactive actions to address any operations issues.3. Plan and provides supervision / direction to subordinate staff in the team including distributing work, disseminate information and resolving operation issue.
4. Conduct team meeting to review team performance and discuss any operation issues or problems.5. Initiate conference call or net meeting on a regular basis with source entities to review performance of service standards and other operational issues / problems, if any.
6. Appraise staff performance* Evaluate team and individual staff performance to determining training needs.* Initiate one-
to-one review or counselling session with poor performers and establish action plans to improve their performance.* Conduct midyear review & year end appraisal with staff.
7. Handling project* To develop new team or improvement projects and ensure the project is delivered on time, to meet the required standard of quality.
1. Update / prepare reports, SOPs, User Manuals and BCP plan.* Participate in UAT on new / enhancement of product or system.
JOB REQUIREMENTS 1. Degree Holder2. Possess AMII, ACII, Lean Six Sigma Green Belt Certification3. Basic computer operating and knowledge in Microsoft OfficeWhat We Offer We are the best organization that demonstrate drive, commitment and tenacity to champion diversity and inclusion with workplace practices that enable our current & future employees to achieve work-
life integration. So, what are you waiting for? Come and JOIN us!
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