Specialists, Remedy Data Admin
Allegis Global Solutions
Kuala Lumpur,Selangor
4 hari yang lepas
source : Monster

1.Job Overview

The objective is to fulfil the request receive from users to set up foundation data in Remedy 8.1.

The primary responsibility is to facilitate the Foundation Data are accurate and recertified on a periodic basis which would improve TAT on Service resumption, better Impact Analysis

2.Job Responsibilities

The responsibilities include the following :

Receive request from Users through Service Request and fulfill the request as per defined SLA

Refer the Process document and other Technical documents to fulfill the request and notify the users

Support the day-to-day operations of the Remedy Data Admin

Liaise with TSE / Eng. team to manage Remedy / SRM related enhancement rollouts / automation.

Escalate to the Level II or Level III wherever required. Collaborate with PSS Team for bulk upload of data and trouble shoot during spoon job.

Identify automation opportunity in the process to ensure data accuracy

Ensure foundation data are recertified by the respective owner on a periodic basis

Maintain customer service skills by following the agreed KPIs on fulfilment of requests.

Work as part of a team providing coverage on a 5 day a week, 12 hours per day (12 / 5) basis

Take End to End ownership on setting up of Data and resolve them within agreed SLA and to the satisfaction of customers

Identify and highlight to the appropriate authority any service concern or improvement opportunity

Expected to meet or exceed key measures and objectives of your role. Ensure performance, productivity, skill and quality in line with the expectations

Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules / Regulations and Company and Group Policies.

Adherence to the specified standards of Quality and Audit / Risk requirements

To build relationship & network with stakeholders within & outside Tech Ops

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