Assistant Manager Customer Service - GETB
Great Eastern Life Assurance Co Ltd
Kuala Lumpur, Malaysia
5 hari yang lepas
source : Wisdom Jobs

The Role Responsible for the performance of Payment Service Direct Credit - DC Process Clearance injection for 2 suspense accounts namely CD -

Contribution Deposit AP - Account Payable Lapsed with PIA PUA Minor Alteration PartyTo assist Head Manager of Customer Service in setting operational performance goals for the subordinate and to implement the Customer Experience for the business to be in line with Takaful principles and good governance To work share communicate with Customer Service Team GETB Operations and GELM on all Operations tasks issues and updated Operations Procedure new products system enhancement etc To monitor measure and manage the operational performance of the processes in Payment Service Minor Alteration Unit within TAT To manage suspense accounts control the aging to not exceeding 6 months for CD and 1 year for AP To attend and manage audit and regulatory matters related to Payment Service Minor Alteration Unit to implement and ensure a sound risk management system for the department To review Standard Operating Procedure and perform Quality Check on the processes in the Payment Service Minor Alteration Unit The Person Formal degree or Higher Other professional qualification in Insurance Takaful i e AMII DMII is an added advantage Minimum 3 years in an Insurance Takaful industry Other Financial institution Service Provider Candidates with Customer Service experience and with exception communication skills can be considered Technical knowledge in Takaful InsuranceProject ManagementFundamentals knowledge of Insurance Takaful Systems

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