Technical Support Specialist
Honeywell International Inc
Kuala Lumpur, MYS
4 hari yang lepas

Driving Infinite Possibilities Within A Diversified, Global Organization

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk.

You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.

You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs.

You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes.

You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Be part of a team that is solving complex technical problems for the customer

Learn to apply highest standards of customer support

Build business acumen while learning to address customer's technical needs

YOU MUST HAVE

  • Bachelor's degree / equivalent, or High school diploma with significant relevant experience.
  • WE VALUE

  • Customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
  • Some experience with a variety of the businesses product programming languages
  • INCLUDES

  • Continued Professional Development
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