Receptionist - Petaling Jaya , Malaysia
CBRE
Petaling Jaya , Malaysia
1 hari yang lalu

JOB SUMMARY

  • Provides administrative support to a department or office location. Provides support for reception and guest services, mail services, phone, meeting rooms and location services.
  • ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receives and directs incoming calls to appropriate personnel and voicemail.
  • Greets and announces clients, applicants and visitors. Follows security procedures for recording guests, suppliers and other visitors.
  • Arranges escorts as needed. Issues visitor passes and validates parking.

  • Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference / meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition.
  • Arranges video and / or web conferencing as needed.

  • Coordinates catering for meeting and events. May negotiate pricing and menus. Secures approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
  • Performs general clerical duties associated with distributing office faxes, packages and mail as required. Uses tracking systems to record inbound and outbound courier, freight and mail.
  • Meters mail. Arranges messenger service as needed. Follows location security procedures for screening inbound deliveries.

  • Orders office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc.
  • Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed.
  • Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed.

  • Maintains records and logs of service requests and tracks their status.
  • Maintains a file of services including transportation sources, accommodations, and referral contacts. May arrange convenience / hospitality services for guests such as transportation, tickets, reservations, etc.
  • Performs other duties as assigned.
  • KEY REQUIREMENTS :

  • Diploma holder or high school graduate. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and / or supervisor with a strong, professional customer service orientation.

  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations.
  • Requires basic analytical skills.

  • Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs.
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