What you'll do
Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices, handle inbound calls from hotels
Analyze and understand the reasons why hotels delayed payments
Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship
Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team
Follow up with hotels on a recurring basis and building relationships with them
Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available
Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
Meet departmental expectations / deadlines including call / email volumes, response SLAs, and collections targets
Who you are
You’ll fit this role if you have
High School Diploma or equivalent
Must be fluent in both English and Mandarin language
Working knowledge of basic programs including Excel, Word, and Outlook
Detail-oriented, organized, efficient and ability to multi-task
Excellent problem-solving, analytical and mathematical skills
Positive attitude, goal-oriented, and ability to work with minimal supervision
Excellent verbal and written communication skills
Dependable, flexible, and ability to work in a fast-paced, changing environment
Ability to handle potentially volatile situations
Why join us
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.
Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal;
to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.
We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.
Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.