Credit Control Collector (English & Mandarin speaking)
Expedia Group
Petaling Jaya, Selangor , Malaysia
1 hari yang lalu

What you'll do

  • Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices, handle inbound calls from hotels
  • Analyze and understand the reasons why hotels delayed payments
  • Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship
  • Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team
  • Follow up with hotels on a recurring basis and building relationships with them
  • Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available
  • Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
  • Meet departmental expectations / deadlines including call / email volumes, response SLAs, and collections targets
  • Who you are

    You’ll fit this role if you have

  • High School Diploma or equivalent
  • Must be fluent in both English and Mandarin language
  • Working knowledge of basic programs including Excel, Word, and Outlook
  • Detail-oriented, organized, efficient and ability to multi-task
  • Excellent problem-solving, analytical and mathematical skills
  • Positive attitude, goal-oriented, and ability to work with minimal supervision
  • Excellent verbal and written communication skills
  • Dependable, flexible, and ability to work in a fast-paced, changing environment
  • Ability to handle potentially volatile situations
  • Why join us

    Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.

    Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

  • Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal;
  • to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.

    We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.

    Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

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