Technical Executive
Nespresso
Mutiara D'sara, Petaling Jaya,, MY
1 hari yang lalu

Position Snapshot

Location : Petaling Jaya Company : Nestlé Head Office, Surian Tower Full-time

Position Summary

Responsible for the Technical Operations through the management of the in-house and outsourced technical services. Drive continuous improvement of our technical operations in line with customer expectations.

Governance of the technical budget.

A day in the life of Technical Executive

Aftersales Service Partner Management

  • Take ownership of outsourcer performance by managing performance with planning, organize and control of budgets, resources and targets
  • Close cooperation with the technicians and aftersales partners
  • Spare Part Management with aftersales partners
  • Technical & Maintenance Knowledge

  • The go to point for machine technical & maintenance knowledge
  • Ensure that the Technical specifications, knowledge about machines, and guidelines are applied, including external after sales partners
  • Quality, Safety, Health & Environment

  • Ensure adherence to company principles, policies and requirements and local laws / regulations including SHE
  • Conduct periodically audit of the suppliers and follow up the action plans. Ensure quality of service and the strict follow up of the standard operating procedures agreed with the outsourcers
  • Assure that food safety is implemented at all point of operation
  • Driving Customer Satisfaction

  • Negotiate added value services from outsource partners to increase customer satisfaction
  • Monitoring and managing outsource partner performance to ensure customer satisfaction
  • What will make you successful

  • At least 3 years experience in an after sales service environment with Degree in technical management or equivalent
  • Project management experience is a must
  • Ability to work with clear deadlines
  • Focused on continuous improvement
  • Proven track record in delivering results by working with cross-functional teams
  • Demonstrated management capability including ability to lead, coach, engage and influence
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