Ensure delivery of daily operation data ina timely and accurate manner based on countries requirements.
Align resources to delivery requirementsand in accordance with expected volumes and fluctuations.
Balance operational requirements againstresources allocated.
Deliver training needs requiredto ensure development of agents.
Manage and motivate agents.
Establish relationships with stakeholders,communicating and coordinating to ensure objectives and expectations are met.
Coordinate shift operations to meetoperational demands.
Coordinate with supervisors to determineresource requirements and allocation in accordance to the operationalrequirements.
Monitor performance to ensure serviceprocedures and performance standards are met and implemented.
Ensure security of daily running of shiftswith good operational environment.
Candidate must possess at leastProfessional Certificate, Diploma / Advanced / Higher / Graduate Diploma, Bachelor'sDegree / Post Graduate Diploma / Professional Degree in any field.
At least 5 Year(s) of working experience inthe related field is required for this position.
Must be willing to work on rotatingshift pattern.
Strong team-player with ability to buildrapport and have good working relationship with all levels.
Experienced in supervisory ormanagerial role is a must.
Good people management skills.
Good communication and analytical skills.