Customer Service Coordinator, Contract Logistics, Johor Bahru,
KUEHNE + NAGEL
Johor Bahru, Malaysia
18 hari yang lepas

Job Purpose

  • Responsible for managing duties in the warehouse assigned to him / her
  • Manage the daily order processing effectively.
  • Ensure billing is accurate, timely and complete.
  • Take care of day to day request from the customer
  • Participate in continuous improvement projects
  • Your tasks and responsibilities

  • Ensure all customs documentation is complete and accurate
  • Manage KN and customer systems, reconciling both daily to ensure inventory accuracy
  • Manage the daily container arrival and departure schedule effectively with no additional charges.
  • Assist to train and settle in new CS Coordinators
  • Ensure customer inquiries are replied quickly and correctly
  • Support investigation of major customer claims including SCAR report and prevention of recurrence
  • Ensure all additional customer request are billed with minimal or zero cost
  • Raise invoices on time & correctly
  • Work with ops team to ensure SOPs are aligned with customer requirements
  • Meet customer and KN KPIs
  • Monitor monthly Statement of Accounts for each customer and vendors
  • Fill out CL Overview file & make accruals on time
  • Your skills and experience

  • Diploma / Degree holder in Logistics / Supply Chain Management or equivalent.
  • Preferable candidates from warehousing background with min. of 2 years practical experience.
  • Proficient in WMS applications and MS Office
  • Good communication and critical thinking.
  • Good understanding on the importance of inventory management.
  • Good reasons to join

    Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to

    be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

    Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment.

    We offer performance driven remuneration and total rewards and benefits.

    Minimum Qualifications

  • Diploma / Degree holder in Logistics / Supply Chain Management or equivalent.
  • Preferable candidates from warehousing background with min. of 2 years practical experience.
  • Proficient in WMS applications and MS Office
  • Good communication and critical thinking.
  • Good understanding on the importance of inventory management.
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