Position Details :
This job is responsible / accountable for :
Essential Job Functions
Primary responsibilities of the job and the percentage of time spent on each to total 100 %. Reflect the level autonomy, decision-making authority, breadth and level of work / accountability within the responsibility descriptions.)
Business Processes Mapping and Optimization : To map the customer business processes to the TM Forum eTOM standards, optimize them at times and modify them to impact our solution design while respecting the standards.
Business Impact Assessment : Identify all business impacts to all customer business units that our project would generate and advise the customer accordingly.
Business Readiness : Manage the customer readiness to implement and go-live with CSG solutions. Monitor on daily basis the progress of that readiness and advise the customer based on best practices on being ready for go-live.
Organizational Change Management : During our Digital Transformation projects, the customer is often confronted with changing their organization.
This role will advise and guide the customer through their organizational change management.
Business and System Migration : For certain projects, this position may need to build a Business and System Migration strategy and see to its execution and successful completion.
Benefits Realization Management : This position will be engaged in determining and computing the benefits the customer realized by implementing and using our solutions and services.
Communication and Problem Solving : this role is the link between our technical delivery team and the business units of our customers.
This role is frequently engaged to act as an honest broker between the customer and CSG in conflict.
Regular and reliable attendance is required.
This job requires domestic and / or international travel up to 75%.
Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.
Typical Interactions / Relationships
This job typically interacts with the following individuals and groups.)
Internal High degree of autonomy. This role will manage strategic programs with high-impact issues that may not be well understood, communicated, scoped, or resourced in the initial phases of the effort.
This role will bring structure to chaos and must have the ability to influence through regularly interacting with senior management or executive levels on matters concerning several functional areas, organizations, and / or customers.
Program status and reporting along with any unfavorable results in budget, timeline, or solutions will be summarized and / or escalated to senior management by this position.
External High Degree of autonomy. Similar to the interactions and level of engagement internally, the external client could also be involved with the program delivery.
This role will partner with customer facing teams in defining execution strategies and manage issues / risks associated with the overall Program.
Billable activities will require alignment of customer facing teams, Product Management, and Legal resources / processes to be managed regarding business proposals and SOW / Contract Amendments to complete the work.
This role will interact with various client resource levels, including SVP.
Work environment including any noise, equipment, space, temperature, etc. conditions.)
Education, training and / or certifications typically required to successfully perform the job.)
Minimum level of related experience typically required to successfully perform the job and preferred experience that is also beneficial to have in this job.)
Knowledge, Skills and Abilities
Knowledge skills and abilities typically required to perform the job, licenses and certifications required for the job and preferred knowledge, skills and abilities that are also beneficial to have in this job.)
Excellent conceptualization, analytical and logic skills. Exercises good judgment and provides sound consultation to others.
Physical requirements required to perform the essential job functions.)
67% of the time