Business Development Manager / Sales Manager / Specialist
Penang, Malaysia
13 hari yang lepas

Job Function : Marketing and Sales

Full-Time / Part-Time : Full-time

Position :

Business Development Manager / Specialist Penang

Surname / Name : Department / Location :

Department / Location : Marketing & Sales / Penang

Substitute : Line Reporting :

Line Reporting :

Business Unit Head of Sales Penang

Matrix Reporting :

Country Head of Marketing & Sales Malaysia

Hiring Date : 01.04.2018

Last revision date : Purpose of the position

Purpose of the position

  • Achieve sales plan objectives with clients, promoting and selling PA's products and solutions, generating profitable growth and initiating strengthening customer relationships.
  • Key Tasks

  • Emphasize relevant unique selling propositions when interacting with customers.
  • Generate business with assigned target customers according to the sales plan. Create and implement visit plan. Create and update quotations.
  • Nurture long-term relationships with assigned clients to ensure customer retention and increased share of wallet. Ensure regular reporting as required by the customer.
  • Define best practices and success stories from existing customer portfolio and share knowledge with relevant stakeholders.
  • Inform Product and / or IV about market and industry relevant customer information and requirements.
  • Verify customer's credit worthiness with finance. Mitigate liability issues together with legal.
  • Ensure adherence to all relevant policies (including the Panalpina code of conduct) and processes (e.g. sales planning and review) within the sales organization.
  • Ensure the regular, correct use of all relevant customer applications, especially CRM.

  • Ensure that consistency and high quality is achieved and maintained.
  • Ensure proper handover of business to implementation teams, working in close collaboration with BIM teams to achieve successful handover (implementation) between Sales and Operations.
  • Decision Making Authority

  • Selling rates based on IMS policies regarding customer selling rates.
  • Function / Market & Industry Knowledge / Business Acumen / Process working

  • Functional experience in air / sea / SCM.
  • Local market knowledge (customers, competitors, suppliers).
  • Expertise and professionalism in customer contacts, understanding of customer requirements, analysis and resolution of problems and complaints.
  • Leadership

  • Decision-making capabilities.
  • Self-management (Planning, Organizing & Goal Setting, Execution).
  • Able to manage cross-functional interfaces (Operations and ISPs).
  • Able to successfully execute the sales process.
  • Business Acumen

  • Relationship building and maintenance capabilities.
  • Customer focus.
  • Strong presentation and negotiation skills.
  • Personal

  • Ability to coordinate efforts / resources within and across boundaries to deliver goals
  • Ability to work with different cultures and to manage cross functional interfaces
  • Ability and willingness to effectively live and manage the matrix organization
  • Team player
  • Ready to take personal accountability for achieving individual and shared goals
  • Ability to set robust plans well in advance and to initiate action to move projects forward
  • Planning & Organizing (Ability to prioritize, plan, assign & control)
  • Time management (monitoring performance against deadlines and milestones)
  • Integrity
  • Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct
  • High commitment and positive attitude in the face of setbacks and obstacles
  • High stress level (Ability to work under pressure and deal with tight deadlines)
  • Be authentic, approachable, open and honest.
  • Educational background / Work experience

  • Diploma in Business administration / supply chain / commercial background.
  • Sales experience within our industry (minimum 2 years).
  • Language skills

  • Fluent spoken and written English is mandatory.
  • Computer Literacy

  • Computer literacy in Words, Excel, PowerPoint & Outlook is essential.
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