Senior Customer Service Associate (APAC)
PASONA HR MALAYSIA SDN. BHD.
Selangor
31 hari yang lepas

Nature of Business : BPO & Call Centre

Job Description

1. Point of contact between Lilly and internal or external customers.

2. Manage inbound and outbound calls from internal and external

customers.

3. Manage daily receiving of customers’ Purchase Orders via email (group

mailbox), fax and Non Verbal Communication Tools (NVCT).

4. Manage Electronic Data Interface (EDI) Orders and troubleshoot on Idoc

error.(Where Applicable)

Requirement 1. Diploma / Degree in Accounting / Business / Finance or equivalent

2. Demonstrated strong interpersonal skills

3. Proficiency in English (Spoken and Written)

4. Two (2) to three (3) years of experience with minimum of one (1) year

experience in customer service / SCM / calls centre experience

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