Nature of Business : BPO & Call Centre
1. Point of contact between Lilly and internal or external customers.
2. Manage inbound and outbound calls from internal and external
3. Manage daily receiving of customers’ Purchase Orders via email (group
mailbox), fax and Non Verbal Communication Tools (NVCT).
4. Manage Electronic Data Interface (EDI) Orders and troubleshoot on Idoc
Requirement 1. Diploma / Degree in Accounting / Business / Finance or equivalent
2. Demonstrated strong interpersonal skills
3. Proficiency in English (Spoken and Written)
4. Two (2) to three (3) years of experience with minimum of one (1) year
experience in customer service / SCM / calls centre experience