Customer Service Executive
Beaux Square
Klang/Port Klang, Klang/Port Klang, MY
6 hari yang lepas
source : GrabJobs

Job DescriptionResponsibilitiesHandling all inquiries, issues, feedbacks, complaints & assist customers via email, phone callsUnderstand company products and order process well to give best advice / suggestion to customersPrepare quotations & follow up closely with customers inquiriesSolve customers complaints / problems on product or order processManaging existing corporate customers, understand their needs & fulfil their requirementsWork closely with internal partner to ensure all orders and shipments are expedite under customers' requirementsAble to communicate verbally and writing to CORPORATE customers in EnglishProvide prompt professional service to walk-in customersTake responsibility to ensure customers are satisfied & build strong customer relationsFollow up and ensure accuracy of payment by customersRequirementsMinimum STPM qualification and aboveRequired languages : English, Bahasa Malaysia, Mandarin / Cantonese (proficient in speaking, reading & writing to effecitively communicate with our customers)Computer literatePreferable with 1 year working experience (Fresh graduates are welcome to apply)Highly motivated self-starter who takes initiative with minimal supervision and enjoy working independentlyProactive, energetic, responsible, willing to learn, result oriented and good working attitudeGood interpersonal & communication skills, able to carry conversations at all levelsProblem solving skillsAdd On / Benefit : 5 working days in a week (8 : 30am-5 : 30pm)Annual bonus reviewRequired languages (to deal with our customers)EnglishBahasa MalaysiaMandarin / Cantonese

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