Your are requested to assist the superior or head of Department to be in charge, ensure all functions being carried out efficiently and effectively to ensure a smooth running of the department : -
Prepare quotes to the sales / agents / customers; follow-up accordingly.
Quoting product prices, delivery specifications and payment terms and offering substitute products where appropriate. (supported by Sales)
Utilizes senior level and customer engineering knowledge and experience to make judgment and discretionary decisions to determine what product specifications, applications, and pricing are necessary for a specific project.
Proactively work with Customer Solution division (engineers, order management, claims) and customers to meet their changing business needs and resolve issues.
Work closely with Sales Support- Order Management when realizing a âQuotationâ to an Order.
Ensure all the proper paperwork is in place upon acceptance of a proposal / quotation. Responsible to transfer all the required information to Sales Support- Order Management.
Jointly responsible with Sales Support- Order Management for any quotation, CAD Drawing, order or project changes and ensuring updated quotations are present.
Must be familiar and knowledgeable to operate with âQuotation Programâ at all times.
Work closely with Engineering, Article Management and Purchasing for Special Products (SAN systems)
Work / Operate with CRM daily to ensure quotation statuses and customer profiles, business development activities are updated and maintained at a regular basis.
Prepare quotation reports (outside CRM) and other documentations and submits to the relevant department, as required
Consistently provides responsive, quality service to our customers. Actively participates in coordinating, analyzing, and acting upon information (including technical information) and feedback of customer needs, pricing, products, competition, and procedures.
May provide guidance and support in purchasing functions, market information, product evaluations and code descriptions, inventory management, pricing development, and other related services.
This role is a collaboration between Order Management and Purchase division
Participate in sales meetings and sales workshop programs, as required.
Participate in product meetings, internal department meetings, Customer solution meetings, trainings to enhance and maintain personal and product knowledge
Work with Order Management for all additional assigned administrative duties as necessary (special project based)
Familiar and must have good knowledge about BDA products at all times.
Prepare sales contracts as needed.
Maintain proper electronic and hard copy files as required under the guidelines of Customer Solution.
Exercise teamwork spirit and work closely with other colleagues at all times.
Perform any other duties as assigned.
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