Sales & Service Executive
Kajang, Selangor
1 hari yang lalu

Description of the role :

Establishes and maintains excellent and intimate customer relationship management.

Follow sales budgets, sales capture strategies and tactics to develop all possible sales activity including service, parts, rental equipment and projects.

To ensure pro-active spares sales, customer relationship development, efficient processing of inquiries / offers / orders, active follow-up and good co-operation with superior and contractor at all times to fulfil internal / external customer and business requirements.

The position also is responsible for any other tasks assigned by management in the best interest of the company.

Key tasks :

Follow sales budgets, sales tactics, sales pipelines and service action plans with his manager’s approval

Meets or exceeds sales budgets

Plans and executes regularly scheduled customer visits in agreement with management

Collects and updates all relevant market and customer information

Informs service managers, of all relevant market information and customer feedback in order to improve effectiveness of market strategies

Builds excellent customer relationship management with an intimate knowledge of each customer’s employees who have an effect on the company’s business

Executes agreed action plans

Develops and brings to quotation and contract award, Maintenance, Parts, Conversion, rental equipment opportunities

Develops sales presentations and quotations for management approval and follows up own quotations to his customers

Stays informed regarding Order / Delivery follow-up of contracts and keeps management appraised of higher level support requirements when customer relationships are in jeopardy

Actively pursues collection of accounts receivables

Accepts, executes and delivers other projects as assigned by management for the benefit of the company

Active follow-up of service / inspection reports

If separate Spares Administration; inform them immediately on inquiries / orders to be proc

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