Functional Area : HR - Human Resources Estimated Travel Percentage (%) : No Travel Relocation Provided : No AIG Shared Services (M) Sdn Bhd Job Description
Accurately handles processing of transactions related to new hire, terminations, personal and job changes by using Salesforce.com and Workday.
Coordinate with Business Partners and team members to ensure accuracy of data prior to resolving enquiries.
Meet established Quality and Key Performance Metrics.
Provide quality customer service in response to inquiries / request made via phone or e-mail from Employees, Internal Business Partners as well as External Business Contacts.
Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
Research routine questions and problems and provide appropriate responses or escalate as appropriate.
Appropriately identify and escalate inquiries / request that are high in complexity or require other attention to the appropriate unit.
Accurately logs-in all cases into the case management system.
Participates in continuous improvement workshops and projects.
Participate in other departmental responsibilities as assigned
Basic Level of knowledge / exposure to HR Information System
Detailed oriented, high level of integrity and customer focused
Able to work under minimum supervision and fast paced environment
Able to work in Night Shift (9 PM - 6 AM) and Public Holidays It has been and will continue to be the policy of American International Group, Inc.
its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.
Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.