Agent, HR Services Asia Pacific
Petaling Jaya
3 hari yang lepas

Essential Functions

The main focus in this role is that you will support all end to end HR Processes. You are the first face of HR that our internal customers come to for troubleshooting and questioning in other words, you are a big deal for the Human Resources DepartmentSecures that every request is being logged and maintained into a case management tool to track volumes, Service Level Agreements (SLA’s)Works per guidelines and instructions to meet set SLAs and quality targets.

Maintain reminders and notifications to the Center of Expertise Unit HR, Employees or Managers as specified in the working instructions strong follow-up practice is important.

Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.Executes quality checks at various stages of the process keeps the quality statistics reporting up to date you’re helping everything stay streamlined for a more efficient work flow and you’re the best at it!Other projects / tasks as allocated by Process Manager / Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis and improvement actions.

Process scope includes following HR processes areas : master data and reporting, recruitment, onboarding, talent management, reward and recognition, learning and development.


Associates Degree; preferably in Human Resources or Business Administration

Experience / Skills

Bi-Lingual Language Skills (Important!) : Must be able to read, write and communicate in English. Candidates fluent in Vietnamese Language is mandatory.

Excellent verbal and written communication skills, including actively listening to input of others and summarizing information to ensure they have been understood.

Exposure and knowledge in various HR processes for the following areas of expertise is an advantage : master data and reporting, recruitment, talent management, reward and recognition, learning and development.

Previous work experience within HR administration activities in general will serve to be beneficial.Understanding labor and social law requirements is an assetGenuine interest to grow and develop further in HRExcellent computer proficiency (e.

g. MS Office Word, Excel and Outlook) and HRIS (Workday experience a plus!) being tech-savvy is a major plus in this role.

Experience in working in a shared service center or call center is an advantage.Must be able to work in a fast paced (but fun!) environment.

Maintaining a positive attitude and provide exemplary customer service is essential a positive experience for the customer results in a positive experience for all!Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team we all have each other’s backs.

Empathy and a true service mindset to ensure a great employee experience for service delivery.

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