ï Identify and assess customersâ needs to achieve satisfaction
ï Build sustainable relationships and trust with customer accounts through open and interactive communication
ï Provide accurate, valid and complete information by using the right methods / tools
ï Meet personal / customer service team and call handling.
ï Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
ï Follow communication procedures, guidelines and policies
ï Take the extra mile to engage customers