Walk-ins: Customer Support - Mandarin (Immediate joiners - starting within a week)
Tech Mahindra Limited
Kuala Lumpur
3 hari yang lepas
source : Monster

ï Identify and assess customers’ needs to achieve satisfaction

ï Build sustainable relationships and trust with customer accounts through open and interactive communication

ï Provide accurate, valid and complete information by using the right methods / tools

ï Meet personal / customer service team and call handling.

ï Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

ï Follow communication procedures, guidelines and policies

ï Take the extra mile to engage customers

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