Service Advisor
Honda Malaysia
Kuala Lumpur
6d ago

Job Requirements :

  • Candidate must have at least SPM, MLVK, Diploma or higher in Automotive or Engineering studies.
  • Possess a valid class D driving licenses.
  • Must be computer literate & proficient in Microsoft Office.
  • Good command in English & Bahasa Malaysia. Chinese and other dialects will be an added advantage.
  • Fresh graduates are encouraged to apply as training will be provided.
  • Responsibilities :

  • Ascertains automotive problems and services by listening to customer’s concerns, clarifying description of problems, conducting inspections, checking vehicle maintenance records & examining service schedules.
  • Prepares repair order (RO) by describing symptoms, problems and causes discovered, as well as repairs and service required, obtaining approval signatures, entering RO into service database.
  • Verifies warranty and service by examining records of Service Booklet & explaining provisions and exclusions.
  • Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates & repairs.
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