Service Desk Analyst
Tentacle Tech
Kuala Lumpur, Malaysia
5 hari yang lepas
source : Wisdom Jobs

Take and receive all customer calls in a professional and courteous manner Handle reply incoming emails within timely manner Respond to customers voice mail Email messages Follow procedures to ensure all calls are identified Provide first time fix wherever possible Apply known solutions advice and guidance to customers Log all calls using the designated call handling system and entering detailed and accurate information To ensure ticket is raised for each call email received Assign any problems which cannot be resolved during the call to the appropriate support groupCandidate must possess at least a Professional Certificate Diploma Advanced Higher Graduate Diploma Bachelors Degree Post Graduate Diploma Professional Degree any field At least 1 year s of working experience in the related field is required for this position Applicants must be willing to work in Cyberjaya Preferably Junior Executives specializing in Technical Helpdesk Support or equivalent 20 Full-Time position s available

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