Business Processing Specialist Moen
16 jam yang lalu

Functional Area :

OP - OperationsEstimated Travel Percentage (%) : No TravelRelocation Provided : NoAIG Shared Services (M) Sdn Bhd

Maintains work flow by monitoring steps of the process setting processing variables, observing control points and equipment, monitoring personnel and resources, Studying methods implementing cost reductions, developing reporting procedures and systems Completes operation plans by scheduling and assigning staffs, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, reporting results of the processing flow on shift operation summaries.

Maintains quality service by establishing and enforcing Service Level Agreement standards. Ensures operation of equipment by calling for technical support, evaluating current and new equipment’s.

Provides processing information by compiling, initiating, sorting, and analyzing production performance records and data.

Answering questions and responding to requests from the clients on specifics Creates procedures by analyzing operating practices, record-

keeping systems, forms of control, and budgetary and personnel requirements and implementing change. Maintains safe and clean work environment by educating and directing personnel on the use of all control points of equipment and resources within the compliance with established policies and procedures.

Maintains working relationship with the staffs by following the terms of the collective bargaining agreement. Resolves personnel problems by analyzing data, investigating issues, identifying solutions and recommending action.

Maintains professional and technical knowledge by attending educational workshops or trainings. Contributes to team effort by accomplishing related results as needed.

Mostly SLA requirements Selecting appropriate and competitive premiums based on information and judgement .Writing policies and adding specific conditions when required and deciding whether the risk should be shared with a re-insurer.

Skills required

  • Knowledge of technical information (Ms Office, booking systems and understand the criticality of the process)
  • Excellent communication skills
  • Initiative driven
  • Analytical and sensible on making process decisions especially when under pressure
  • Good judgement skills and ability to hit deadlines
  • It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.

    We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

    Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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