Officer, International Medical Network
AXA
MALAYSIA-SELANGOR-PETALING JAYA
3 hari yang lepas

MAINRESPONSIBILITIES :

  • Prepares source data by compiling and sorting provider’s information and credentials;establishing entry priorities
  • Processes network provider source of documents by reviewing the completed qualityassessment form for deficiencies and ensuring the compliance of the provider’scredentials;
  • resolving discrepancies by using standard procedures returningincomplete documents to the Regional Manager IMN for resolution.

  • Secures provider’s data information and credentials by restoring to the IMNnetwork shared drive as data base backups
  • Prepares weekly report on the overall provider’s network stored / updated provider’snetwork list
  • Able tojuggle multiple priorities and meet tight deadlines without compromisingquality
  • Assists in resolving providerservice complaints. Identify problems and negotiates with internal / externalpartners / customers to resolve escalated issues
  • Manages provider relationships andis accountable for critical interface with providers and inter-departmentalstaff
  • Works to meet unit cost targets,while preserving an adequate network, to achieve and maintain AXA Partner'scompetitive position
  • Support providers as they havequestions / concern / suggestions
  • Works to resolve AXA Assistancemedical and non-medical network provider complaints at a local, and regionallevel
  • Qualifications

    REQUIRED COMPETENCIES AND SKILLS :

  • Able to communicate in English,Mandarin both written and spoken
  • Able to communicate withcolleagues within the Asia region
  • Data Entry Skills, Computer literate, Knowledgeof Microsoft programs (i.e. Word, Excel, Outlook 365)
  • Able tomulti-task in a fast pace environment, can adapt quickly to changes
  • Independent
  • Contractingand negotiating experience preferred
  • Experiencein developing and managing relationships
  • About AXA

    AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management.

    AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

    Our mission : Empower people to live a better life.

    Our values : Customer First, Courage, Integrity and One AXA.

    AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

    AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

    Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.

    What We Offer

    By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

    Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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