Client Manager - Platform and Managed Services
dimension data
Petaling Jaya, Malaysia
7 jam yang lalu

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The primary objective of the MS Sales Manager is to take responsibility for managing a team of Managed Services Sales specialists and or client managers in order to assist in the achievement of sales targets through the allocation of territories and targets resulting in outstanding sales performance.

Their role is a combination of management, selling, coaching and leadership activities, with the objective of enabling their sales team to meet the sales targets assigned to them.

MS Sales Managers exist in geographies where there are bigger sales teams and the sales management is split between the Senior MS Sales Manager and MS Sales Manager.

This MS Sales Manager manages a team of client managers and / or sales specialists, but they are not a departmental or divisional manager.

They report into Senior MS Sales Managers.

The MS Sales Manager achieves their sales targets through effective allocation of their team’s territories and targets, motivating their team members and ensuring outstanding sales performance.

Their role is a combination of management, selling, coaching and leadership activities, with the objective of enabling their sales team to meet the sales targets assigned to them.


The MS Sales Manager is responsible for aligning to the sales strategy ensuring local and global strategic objectives are met.

They use their previous experience in the sales environment to assist their sales team to define the way they approach the market and achieve set targets.

MS Sales Managers are accountable for creating turn-around solutions to ensure that sales plans are met irrespective of current situation.

They ensure that sales procedures and policies as defined by the sales leadership are implemented and followed. They drive a sales culture by sharing best practices, developing and sustaining cross functional relationships and filtering information downwards.

They provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.

The MS Sales Manager should understand and align their team to the Client Segmentation Strategy ensuring that the right level of resource is allocated to the right type of Client.

They need to effectively manage the Cost of Sale through the best possible use of available Pre Sales and Client Advocacy Resource.

MS Sales Managers in bigger teams will focus on managing either Sales Specialists or Client Managers. Different skills sets are important for these different scenarios :

As manager of the MS Sales Specialist team, MS Sales Managers have a deep knowledge base of Dimension Data’s solutions and services and shares best practice and lessons learnt with internal and external stakeholders.

By using case studies they are able to reference and articulate Dimension Data’s capability, to build credibility with the client and their sales teams.

As manager of the MS Client Partner sales team, MS Sales Managers have a deep knowledge base on the industry within which they operate, and they share best practice and lessons learnt with internal and external stakeholders.

By using case studies they are able to reference and articulate Dimension Data’s capability, to build credibility with the client and their sales teams.

Sales targets and process

The MS Sales Manager is responsible for the co-ordination of the activities of their sales teams, setting and measuring performance targets, account allocation and enforcing the execution of the client account plans, call planning and opportunity qualification.

They are responsible for pipeline management and accurate forecasting and the development of qualification approaches in order to maintain healthy pipelines by ensuring resources are allocated to the best opportunities.

The MS Sales Manager acts as the final point of escalation and resolves internal and external sales related issues. He or she takes ownership of the full sales process and contributes to the pre-sales process as required.

The MS Sales Manager plans and organises multiple work outputs by assigning priorities and continuously reviewing objectives and goals.

They assign sales team quotas whilst ensuring adequate account coverage to mine as much value from each account as possible.

Client engagement

The MS Sales Manager should support their sales teams by attending key client meetings and articulate how Dimension Data can add value through our services and solutions.

They leverage their relationship skills and knowledge of the client environment to assist and influence the client at every stage of the buying cycle.

In this regard, they lead their team by example, and continuously drive for client satisfaction by ensuring that their sales teams display the appropriate level of client engagement.

MS Sales Manager should demonstrate commercial acumen guiding their teams to deliver the best business outcome, ensuring a favourable price and protecting margins.

They assist teams to wade through volumes of content in order to simplify and focus the complexity of the point of sale both internally and externally.

These individuals overcome reactive and task focused approaches with buyer focused approaches that support longer term sale goal achievement.

The MS Sales Manager will provide support for the most valuable identified initiatives in order to enable buyer centric sales conversations.

These individuals will use case studies that are able to reference and articulate organisational capability to obtain client buy-in.

Mentor / coach

To enable their sales team to achieve their objectives, the MS Sales Manager acts as coach and / or mentor. They do this by customising their approach, planning for their coaching interactions and communicating expectations.

They act as role models, observe their sales team members when engaging with clients and provide them with constructive feedback.

They generally act as an advisor that assists the sales force to set and keep to priority activities.

People management

They act as people managers by partnering with the organisation to attract the right sales talent. They ensure that employees reporting into them are engaged and understand their career opportunities, by taking responsibility for the development and training of their team members.

The MS Sales Manager ensures that his or her team is rewarded and remunerated according to their performance and is responsible for assessing their competency.

They develop annual territory plans and manage monthly and quarterly reporting and forecasting processes to track team performance.

Sales tools

The MS Sales Manager ensures that the sales force has access to the relevant sales tools and have the general means to perform their role.

They utilise sales tools and methodologies to manage account opportunities, pipelines and forecasting efforts, ensuring accessibility and tool utility training.

Behavioural skills

As corporate citizens, they are good team players and exhibit the required level of management skills required from junior managers.

The S Sales Manager maintains integrity, displays reliability and recognises his or her direct reports, whilst building a cohesive team.

He or she practices two-way communication, listens to, and understands others’ points of view. They work to improve their MS Sales Manager competence and to increase their competency as they grow towards a Senior MS Sales Manager job.

Required Work Experience :

At least 8 10 years’ experience working in a large IT company,

At least 4 years’ experience in a sales environment

What would make you a good fit for this role?

N / A

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