Customer Service Associate
DHL
Puchong New Village, , Malaysia
2 hari yang lepas

We are currently seeking a Customer Service Associate to join DHL eCommerce Solutions Malaysia!

  • The Customer Service Associate will be responsible to deliver the full spectrum of DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers;
  • contacting us through the various interaction channels.Incumbent must have the mind-set and attitude that Customer Service is a key differentiator of our business.

    Essential Duties and Responsibilities

    Customer Service Management

    Act as the primary contact for customers and liaise with vendors on the service delivery to customers.

    Assist customers in resolving service issues, complaints and claims compensation promptly.

    Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.

    Stakeholder Management

    Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.

    Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient as well as productive work systems.

    Process Management

    Promptness in arranging for shipment pick up or handling of exceptions.

    Provide responsive reply to general customers' email enquiries or via other interaction channels

    Provide timely updates to customers on shipment tracking status.

    Timely management of complaints and claims compensation.

    Desired Skills / Qualifications

    Good communication skills (English and local language)

    Live Chat skills.

  • Minimum 2 years of related industry experience.
  • Minimum Educational Qualification

    GCE 'O' Levels or equivalent educational certificate

    GCE 'A' Levels or Diploma or Higher School Education (preferable)

    Laporkan tugas ini
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Memohon
    E-mel saya
    Dengan mengklik pada "Seterusnya", saya memberikan persetujuan neuvoo untuk memproses data saya dan menghantar saya amaran e-mel, seperti yang terperinci dalam # Privacy Policy neuvoo . Saya boleh menarik balik persetujuan saya atau berhenti berlangganan pada bila-bila masa.
    Seterusnya
    Borang permohonan