Front Office Assistant
Dorsett Hospitality International Limited
38 hari yang lepas

Job Responsibilities : -

  • To attend to all guests who approach the Front Desk, immediately, cordially and with a smile
  • To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters
  • To enter all guests folios into the computer immediately and accurately
  • To answer the telephone promptly and clearly, ensuring a courteous and friendly manner
  • To have a sound knowledge of the company’s Marketing Programmes and Promotions
  • Actively sell the hotel to guests to maximise the internal revenue of the hotel
  • Ensure all paid-outs and rebated are signed by the Duty Manager
  • To handle guest check outs according to the standard procedures
  • Job Requirements : -

  • Possess Secondary School / SPM or O level qualifications or higher
  • Some working experience in the related field
  • Able to work shift, weekends and Public Holiday
  • Able to write and communicate in English & Bahasa Malaysia
  • Must be confident, matured and presentable
  • Pleasant personality and customer focused Good customer service and interpersonal skill
  • Positive working attitude
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