Position : Customer Sales Associate
Location : Kuala Lumpur Malaysia
Job Summary, Job Duties, and Job Requirements
Quantum technology and services help customers capture, create and share digital content, with the fastest performance for high-resolution video, images, and industrial IoT.
Leading entertainment companies, sports franchises, researchers, government agencies, enterprises, and cloud providers are making the world happier, safer, and smarter on Quantum.
We are looking for a highly motivated individual to join our sales support team as Customer Sales Associate. Our CSA team is responsible for guiding our EMEA teams through the process from initial quote creation to invoicing our customers.
As the first point of contact for queries from internal and external customers, our goal is to provide top-notch customer service and contribute to enhancing our position as a proven global expert in data management.
Coordinating and communicating with sales personnel, internal teams and our distributors and resellers, are crucial to this position.
Our CSA team understands the sense of urgency, strives to be accurate, and is customer-focused, proactive and solution-oriented.
Your tasks and responsibilities
Prepare customer pricing and proposals for identified opportunities
Initiate and coordinate the processing of purchase orders
Ensure that purchase orders are legitimate by verifying data, pricing; obtaining revised orders if required
Track sales shipments, deliveries, billing and backlog activities, providing internal sales reports when required
Respond to external / internal inquiries regarding status of orders and resolve customer order difficulties
Process other transactions (credit memos, exchanges, replacements)
Interface daily with internal business colleagues (Finance, Sales Teams, Logistics, Product Management, etc.)
Respect internal SLAs and constantly strive to meet targets
2-4 years Order Entry experience, or three years of accounting, or customer service
Diploma in Business Management or equivalent tertiary education
Ability to learn quickly and adapt to a fast-paced environment with demanding internal and external customers
Hands-on mentality, strong eye for details and proven ability to troubleshoot to resolution
Customer-oriented, with strong professional communication skills and business etiquette
Attentive to details, strong organizational skills and ability to work as a part of a team
Must be fluent spoken and written English, additional language such as French and / or German is advantageous.
Good knowledge of MS Office (Word, Excel, Outlook), experience with Oracle and SalesForce is valuable
Knowledge of IT storage and backup systems is advantageous