Customer Support Love Gaming Join Us Japanese Korean Speaker
POLE TO WIN MALAYSIA SDN BHD
Kuala Lumpur, Malaysia
5 hari yang lepas
source : Wisdom Jobs

RESPONSIBILITIES Provide customer support and technical issue resolution via email phone chat social media and other online platforms Handle multiple concurrent chat and email interaction Identify correct and advise on technical issues in the customers computer mobile app and or video game console Identify trends in customer problems and provide clear feedback inputs to the team members based on independent testing Perform quality check on work documents including but not limited to areas of Customer Service Quality Assurance etc of English language in nature REQUIREMENTS Able to work on weekends and public holidays based on shift roster schedule Fluency in verbal and written communication skills in English with additional Asian language skills in either of the following due to the need to handle queries and incoming tickets in these Asian languages Japanese or KoreanPossess customer-

focused mindset and able to troubleshoot PC console issues via multiple channels such as email chat phone Appreciation of games is advantageous Meticulous team player with a results-

driven personality Equipped with appropriate urgency to suit operational demands Candidate must possess at least Diploma Advanced Higher Graduate Diplomain any field Preferably Junior Executive specialized in Customer Service or equivalent 1 Full-Time position s available

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