Application Engineer, 2D
Hexagon
MY, Kuala Lumpur
6 jam yang lalu

Overview

Hexagon PPM (formerly Intergraph Process, Power & Marine) is the leading global provider of engineering software and project control solutions.

We transform unstructured information into a smart digital asset, empowering our clients to visualize, create, and manage the life cycle of facilities and structures of all complexities.

For more information visit

Hexagon PPM is part of Hexagon (Nasdaq Stockholm : HEXA B; ), a leading global provider of information technology solutions that drive productivity and quality across geospatial and industrial landscapes.

Position Summary / Purpose

This position is responsible for providing the ongoing support of customers, pre-sales, consulting and implementation / Configuration activities in relation to the successful selling and installation of technology solutions.

Responsibilities / Main Activities

  • Delivering Consulting Services for SmartPlant 2D which supports engineering design in bulk materials handling sectors, such as mining.
  • Delivering consulting, implementation, administration, training, customisation and support services to customers for related Solutions
  • Delivering implementation, administration, training, customisation and support services for all other PPM products as required.
  • Maintaining an in-depth knowledge of Intergraph’s PPM 2D Solutions to fulfill pre-sales and customer consulting tasks
  • Assisting the sales team with pre-sales activities including the development of formal proposals, conducting demonstrations and presentations
  • Ensuring the successful sales achievement and customer satisfaction through delivery of the highest quality technical support
  • Advising management on industry standards and trends, compiling training documents and writing technical reports
  • Undertaking tasks requiring technical analysis, diagnosis and problem solving, qualifying the product fit and defining support needs
  • Qualifications and Experience Required

  • 3 - 5 years work experience for low level
  • Familiar with EPC, Owner / Operators and Shipbuilding work processes an added advantage
  • understanding process and instrumentation diagrams etc
  • knowledge of a design software tool
  • Customer Service experience and ability.
  • Degree level qualifications in a technical discipline such as Chemical, Process Engineering is desirable. However, equivalent practical experience will be considered.
  • The role requires a blend of technical, industry and consulting skills
  • Highly developed skills, knowledge and ability in the relevant technological environment, eg : Intergraph and Microsoft
  • Analytical, diagnostic and problem-solving skills
  • Key Behavioural Competencies

    Employee Behavioural Profiles - ATTENTION TO DETAIL - Maintains an orderly working style and demonstrates a concern for increasing order, clarity and efficiency.

    Finishes tasks completely and to deadline, able and willing to follow procedures., Employee Behavioural Profiles - CONCEPTUAL THINKING -

    Applies and modifies complex concepts or methods to identify key issues, patterns or connections between situations that are not readily obvious.

    Fits information into mental models and frameworks, Employee Behavioural Profiles - CUSTOMER SERVICE ORIENTATION - Strives to add value to the organisation and works well with others across Intergraph business to maximise service to the customer.

    Makes self available and adapts readily to changes in customer requirements., Employee Behavioural Profiles - TEAM LEADERSHIP -

    Sets and communicates clear standards for performance and uses authority fairly. Works to resolve conflicts or differences in difficult situations to ensures completion of tasks.

    Employee Behavioural Profiles - TEAM WORKING - Looks at ways to help other team members complete their work and sets a good example through enthusiasm and commitment to team goals.

    Encourages other team members and acknowledges those who have performed well., Employee Behavioural Profiles - TECHNICAL EXPERTISE -

    Acts to improve both the depth and range of own specialist knowledge. Able to learn from own experience and mistakes and makes self available to help others solve technical / professional problems

    Current KPI Requirements

  • Complete all 2D (SPPID, SPI) Training 3 months
  • Successful management and close of client support tickets Customer feedback to be reviewed 3 months
  • Develop demonstration ability 6 months
  • Delivery of training for key clients 6 months
  • Project Consultation development within 6 month
  • Objectives / Goals

  • Develop customer contact / consulting ability
  • Documentation of Project Meeting / Actions
  • Ability to follow up tasks and requests
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