Job Description : General Purpose of Job
General Purpose of Job
Provide backend and global support to ensure the provision of incident management, service requests and access management For SAP Authorization within agreed service level.
Responsibility for the ownership for Service Request and Incident as part of team delivery, including the support for Huntsman IT service in Warehouses, third-
party suppliers & Huntsman end-customers using e-Business functionality. Operate the Global IT SAP Authorization support processes and information in line with the Customer Service procedures ensuring high accuracy, SOX compliance and quality information.
Fully contribute to activities that meet and integrate with Huntsman & Global IT organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Prioritized Essential Functions and Responsibilities
With minimal supervision and little decision-making :
This would include creation of new user ids, assigning of existing job roles, resetting passwords or notifying user of the password reset tool when appropriate, removing access based upon audit or SOX tickets, and deleting user ids based upon leavers tickets or inactivity reviews.
Responsible for managing an individual incident through the Incident Management process, assessing their technical requirements and ensuring cross-
team coordination to ensure resolution. Works with various resolver groups to close issues and reaches out to other IT departments where deemed necessary.
Charged with capturing and recording high quality information and actions, monitoring their ticket queues, and respond timely to new tickets.
Also tracks outstanding calls & work orders, and will contact users informing them of call progress and escalations in order to meet the Customer Service objective.
Contributes to the team objective to resolve to the maximum of their capabilities, ensuring that the information is complete or / and by facilitating the restoration of normal operational service or workaround with minimal business impact on the user through knowledge and understanding in methods, systems and procedures.
Deliver against a SAP Authorization Improvement plan, which is part of the overall Customer Service Improvement strategy.
As a change coordinator, coordinate all activities required to complete a change.
users ; Promotes self-service tools and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs.
Other general responsibilities :
Specific Skills and Knowledge
Ability to adhere to the quickly changing processes and procedures within the SAP Authorization environment.
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Thank you for your application. We regret to inform that only shortlisted candidates will be notified.
Additional Locations :