Customer Development Executive
Hill's Pet Nutrition
Pulau Pinang, Malaysia
3 hari yang lepas

No Relocation Assistance Offered

74741 - Pulau Pinang, Pulau Pinang, Malaysia

POSITION TITLE : Customer Development Executive - Direct Trade

DEPARTMENT : Customer Development

Size : 80

REPORTS TO : (Title) Business Manager

Country : Malaysia

I. ROLE & RESPONSIBILITIES

This section describes the elements of the role and the authority for determining a course of action. Both operational and strategic responsibilities should be stated as well as the degree of direct authority the position exercises over human, financial and physical resources.

Please also include an overview of the most attractive and the most challenging aspects of the role.

DEPARTMENT’S TOP 3 OBJECTIVES :

  • 1. Achieve sustainable growth in sales, profitability, market share & product distribution;
  • 2. Strengthen organizational capability & competency;
  • 3. Improve organizational effectiveness & efficiency.

    CORE RESPONSIBILITIES :

  • Liaise with Order Processing Team to plan, analyze and forecast customers’ needs and to follow up on orders to ensure on time and complete deliveries
  • Develop partnership that is beneficial to CP and that builds customer relationship
  • Effectively and efficiently execute assigned activities such as big hit execution, road shows and detailing to increase sales volume, distribution and market share
  • Understand CP’s customer plans and activities for customers to leverage and drive more shoppers to the store
  • Monitor activity at store level and communicating competitive, category and product information that impact sales results
  • Provide customers with an objective and trustworthy analysis of their business to derive customer and shopper insights and develop collaborative strategies to drive incremental growth opportunities
  • Provide effective coverage and visiting assigned stores or customers with required frequency
  • Proactively understand the customers’ needs and developing business solutions to meet Colgate and customers’ requirements
  • Procure additional second site displays for planned promotions or to reduce stock inventory at the retail store level
  • Maintain relationship with customers to ensure business continuity
  • LEADERSHIP / SUPERVISION :

  • None
  • DAY-TO-DAY RESPONSIBILITIES :

  • Prepare payment request to secure collection as per payment term
  • Ensure that customers carry an appropriate portfolio of Colgate products that receive optimal exposure at the retail store level
  • Give guidance and coach merchandiser to continuously improve CP in-store merchandising quality - propose to add
  • Ensure excellent 5Ps execution at trade
  • Plan and monitor BH / mailer promotion set up on time as per CP guideline
  • Consistently feedback competitors activities at trade
  • Ensure Home shelf are merchandised accurately as per planogram
  • Conduct shop floor audit for effective merchandising as per RE Handbook or customer’s planogram
  • Consistently check for correct product assortment, effective utilization of POP and availability of pricing
  • Proactively ensure new product distribution through Speed to Market within 14 days
  • PROJECT WORK (IF ANY) :
  • None
  • None
  • EXPECTED PERCENTAGE OF TRAVEL : more than 75%

    BUDGETARY RESPONSIBILITY :

  • None
  • KEY DELIVERABLES IN THE FIRST 3 / 6 / 12 MONTHS :

    3 Months : Net Sales, Big Hit Compliance

    6 Months : Net Sales, Big Hit Compliance, RE Handbook & Planogram Improvement

    12 Months : Net Sales, Big Hit Compliance, RE Handbook & Planogram Improvement, Higher Engagement with Customer

    II. EDUCATION AND FUNCTIONAL EXPERIENCE REQUIRED

    This section identifies the formal education and experience required to successfully perform the role. It should be clear what requirements are essential versus preferred.

    EXPERIENCE :

  • Minimum 2 Years of Consumer Goods Industry Experience
  • Minimum 2 Years of Functional Experience
  • III. SKILLS AND COMPETENCIES REQUIRED

    This section identifies the essential skills and competencies required to successfully perform the role.

    SKILLS :

  • Interpersonal skill
  • Communication skill
  • FUNCTIONAL COMPETENCIES :

  • Understanding our Environment
  • In Store Execution
  • Customer Influence & Negotiation
  • Customer / Service Provider Collaboration
  • RE / Customer Strategy
  • IV. BUSINESS PARTNERSHIPS

    This section identifies the key partnerships required in the role and makes note of all indirect reporting relationships.

    It also identifies whether the incumbent of this position works alone or as part of a team.

    1. Work with Customer Service and Order Management Team for customer orders

    2. Work with Assistant Manager Customer Service & Logistics with regards to delivery issues

    V. CAREER PROGRESSION : TRAINING AVAILABLE :

    TRAINING AVAILABLE :

  • Basic Sales Technique
  • Developing Our Customers
  • Connecting with our Customers
  • ProSales Selling Skills
  • Implementing Commercial Practices with Excellence
  • Valueing Colgate People : Living Our Values
  • Magellan (e)
  • DEVELOPMENTAL OPPORTUNITIES :

  • Short Term Assignments
  • Coaching, Buddying & Mentoring
  • POSSIBLE NEXT CAREER MOVES :

  • Associate Customer Development Manager
  • Senior Category Management Executive
  • Equal Opportunity Employer

    Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

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