Customer Service Executive
Jora Jobs
Malaysia - Selangor, Malaysia
5 hari yang lepas
source : Wisdom Jobs

NextMed Clinic Deal directly with customers either by telephone electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsProcess orders forms applications and requestsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers accountsKeep records of customer interactions and transactionsRecord details of inquiries comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service process Job Qualifications High school diploma general education degree or equivalentKnowledge of customer service principles and practicesKnowledge of relevant computer applicationsKnowledge of social media platformsKnowledge of administrative proceduresNumeric oral and written language applicationsProduct knowledge Experience Sales 1 year Preferred

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