VMware Sales Support Team Transactional Team Lead
Penang, Malaysia
2 hari yang lepas

Key Responsibilities

  • Transactional Team Lead for group of Extended Sales Support Team (SST) Agents
  • Provide back-up as required for Regional Transactional PM
  • Provide escalated level of support for transactional process and drive to resolve
  • Oversee automated and manual reporting by Extended SST Agents
  • Ensure proper mailbox management by Extended SST Agents
  • Provide team training for Extended SST Agents and Dell Sales as required
  • Coordination of communications with sales force and cross-functional teams
  • Meet and exceed SLAs in providing support to the sales team, route agnostic, for VMware software licensing products via the transactional model
  • Gather all proper information necessary and create a quote for customersCustomer numberORANQuote from VMware
  • Work with Disti ops to create SKUs when required
  • Maintain good business relationships with all sales and cross-functional teams
  • Essential Requirements

  • Ability to deal with complexity and ambiguity
  • Excellent communication skills and the ability to multitask
  • Uses judgment to balance multiple priorities
  • Must be customer-focused
  • Problem solving and computer literacy
  • Data entry skills
  • Completes work in accordance with accepted practices
  • Establishes approaches for completing assignments
  • Independently gathers information
  • Ability to work closely and forge relationships interdepartmentally and with vendors
  • Effectively prioritizes multiple demands and shifting priorities while ensuring customer needs are met
  • Exhibits effective team behavior
  • Professional business communication
  • Previous experience managing external vendor / partner
  • Desirable Requirements

  • Typically requires 4+ years of related experience without related degree
  • Undergraduate degree preferred
  • Fluent English (Written and Verbal)
  • Read & Write in Korean language in business setting
  • Strong organizational and planning skills
  • Strong verbal and written communication skills
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you want to be at the forefront of world-class customer, operational and business support in a sales organization, this is your opportunity to develop with Dell.

    Closing date : xx xxxxxxxxx 20xx .

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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