IT SUPPORT (LEVEL 1 AND LEVEL 2 )
Nityo Infotech Services Pte. Ltd.
Johor
14h ago
source : Monster

IT SUPPORT

•Respond to the incoming enquiries / incident / request (Call, Email, Portal etc.) within Service Level Agreement (SLA)

•all Record and manage issues in IT Service Management (ITSM).

•Perform 1st level trouble-shooting on desktop and basic systems / network issues.

•requests / issues to Escalate the appropriate resolver group according to SLA

•status Provide timely update to customers on issues escalated and to follow up tickets till closure within SLA

•are Ensure daily tasks executed according to SOP (Standard Operation Procedure).

•duties as Any other ad-hoc required or assigned

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