Why does this job exist and why is it critical?
We are looking for a SME Account Manager to oversee the relationships of Maxis with its Small Medium Enterprise (SME) clients in Klang Valley.
You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.
The ideal candidate will be able in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our Maxis’ solutions and achieve mutual satisfaction.
The goal is to contribute in sustaining and growing our business to achieve long-term success. Fresh graduates who are energetic with a can-do attitude are highly encouraged to apply!
What are you accountable for?
Develop and formulate strategic and tactical plans in a bigger market portfolio. Ensure KPI and goals of the assigned accounts in the portfolio are met.
Build market position in the assigned account by identifying potential business deals and close relationship with existing and new customers;
Develop and formulate retention strategy to minimize churn rate of the portfolio of accounts;
Provide and screen data / information for potential business deals by analysing market strategy, examining risks and financial accuracy for business decision making;
Protects organization’s value by keeping company information and tender confidential;
Grow account depth and breadth to ensure account coverage on top of dealer coverage where applicable
Assist collection team on customers’ aging.
Ensure pipeline in CRM are diligently updated consistently putting new opportunities week on week AND progressing the opportunity sales motion from creation to closing.
Develop Account plans for all assigned customers.
Work with ECO to drive operational smoothness in handling accounts
Accountable on driving every opportunity to closure with a close plan.
Keeping track of all post sales activities with timely delivery.
Working closely with Solution Sales / Pre Sales team and Identifying new solutions for all assigned customers for sustainable account growth.
What do you need to have for this role?
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Result driven and passionate individual who eager to help customer by providing solutions based on customer needs
Relationship management skills and openness to feedback
Tertiary education in business administration, sales or relevant field